Refund Policy
At Baliventur, we strive to provide our customers with the best possible experience during their tours and activities in Bali. However, we understand that sometimes situations may arise that require you to cancel or reschedule your tour. In this case, we have put in place a refund policy to ensure that our customers are treated fairly.
Cancellation Policy
If you wish to cancel your tour, we require at least 24 hours’ notice prior to the scheduled tour start time. This will allow us to make the necessary arrangements and give us time to fill the spot with another customer. If you cancel your tour less than 24 hours before the scheduled start time, we may not be able to provide a refund.
In case of a no-show, where you do not show up for the tour without prior notice, no refunds will be provided. We encourage our customers to be punctual and arrive at the meeting point at least 15 minutes before the scheduled start time.
Refund Policy
If you have to cancel your tour within the required notice period, we will provide a full refund. The refund will be processed through the same payment method used during booking. Please note that it may take up to 14 business days for the refund to reflect in your account, depending on your bank’s processing times.
If we have to cancel your tour due to unforeseen circumstances such as adverse weather conditions, natural disasters, or any other emergency situations, we will provide a full refund. We will also make every effort to notify you of the cancellation as soon as possible and provide alternative options where available.
In case of any issues with your tour, please inform us immediately, and we will do our best to resolve the issue as soon as possible. In case of any disputes or complaints, please contact us through our customer service email or phone number provided on our website.
We reserve the right to modify or update our refund policy at any time without prior notice. Please refer to this page periodically to stay up to date with our policy.
Thank you for choosing Baliventur for your Bali tours and activities. We appreciate your business and hope to see you soon.